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Teams & Services

Teams & Services

​​​​​​​​​​​​​​​The Office of Information Technology (OIT) group is organized in five distinct operating units.
Each organizational unit within OIT has a primary focus with specialized roles and responsibilities, but is one team that works together to meet the computing needs of the HPU community. The five OIT units are: Infrastructure Services, Enterprise Application Services, Computing Training Services, Business Solution Services, and User Support Services. “Service” is the intentional focus for each unit as we work with the faculty, staff, and students across campus to understand instructional and business needs, then work to deliver sustainable solutions.

Infrastructure Services

The Infrastructure Services team is responsible for the technical infrastructure of the university. This includes:
  • Network Connectivity and Management
  • Telecommunication
  • Server Administration, Management, and Security
  • Active Directory
  • Email

Enterprise Application Services

The Enterprise Application Services team is responsible for supporting the wide array of applications utilized across the enterprise, and ensuring that these systems meet the functional needs of campus faculty, staff, and students. This primarily includes:
  • Enterprise Resource Planning (ERP) – principally Colleague (formerly Datatel)
  • Learning Management System (LMS) – principally Bb Learn
  • Campus Transactional System – principally Bb Transact
  • Internet, Intranet, and Portal systems
  • Data integrations and reporting

Computing Training Services

The Computing Training Services team is responsible for providing outcomes-based user training. This includes organizing, planning, and delivering hands-on one-on-one, small group, and virtual learning opportunities addressing a wide variety of topics that empower users to apply technology to increase efficiency and effectiveness across the university.

Business Solution Services

The Business Solution Services team is responsible for working with our line-of-business partners across the university to identify opportunities to increase operational efficiencies; document current state environments; define “To Be” environments; act as business/technical liaisons to define functional requirements and translate them into technical specifications; and plan and manage projects to deliver defined solutions.

User Support Services

The User Support Services team provides front-line support to campus faculty, staff, and students. Their primary areas of focus include:
  • Help Desk support
  • Classroom technology support & maintenance
  • Desktop management & support services
  • Print management & support
  • Computer lab management and operations
  • Event support services​​