Help Desk Page Content View My Tickets View all of your tickets. Support Request – Something’s Broken! Report an issue with something that is broken or is failing to function as originally designed or expected. * You will be contacted within one business day with a goal for resolution of 3 days or less. Project Request – We would be better with… Request an improvement to a current system or to request a new technology related solution that would help you or the university to be more efficient and/or enable us to better meet the needs of our students. * New projects are prioritized in alignment with university Strategic Goals. Application Access Request Request additional access to university systems for a current university employee. Sponsored Account Request Request access to university systems for a non-university employee. Technology Purchase Request Request the purchase of new hardware or software.