Help Desk Page Content View My Tickets View all of your tickets. Support Request – Something’s Broken! Report an issue with something that is broken or is failing to function as originally designed or expected. * You will be contacted within one business day with a goal for resolution of 3 days or less. Application Access Request Request additional access to university systems for a current university employee. Sponsored Account Request Request access to university systems for a non-university employee. Technology Purchase Request Request the purchase of new hardware or software. Instructional Design Request Request instructional design and strategies consultation or personalized support for courses: Online, Face-to-face, or Hybrid.