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Strategic Plan

 

Prepared by: John E. Champion, Chief Information Officer - September 16, 2013

Executive Summary

High Point University is extraordinary in all that we do.  Expectations for quality service are high and uncompromising across all campus departments.  The Office of Information Technology can be no exception.  We cannot be satisfied with providing technology, but must deliver solutions that empower students and faculty to engage in the experiential learning activities that cultivate intellectual growth without interruption or distraction.

Technology must be a ubiquitous tool that students, faculty, and staff rely on as effortlessly as the beautiful brick pavers that line the walkways connecting our campus.  To be successful in meeting this challenge we must take a strategic approach to technology management and user support services.

In order to begin positioning technology as a strategic asset, High Point University must have a Strategic Information Technology Plan.  This plan has been prepared by the newly hired Chief Information Officer, and vetted through the campus Senior Leadership Team, to establish a technology foundation that empowers extraordinary experiences for students, alumni, faculty, and staff.  Future versions will be developed in consultation with an Information Technology Portfolio Management Process that will be formed as an action item within this plan.

Current State of Technology at High Point University

Information Technology services at HPU have evolved through tactical responses to day-to-day issues with the OIT team delivering remarkable results through pure effort to support the university's explosive growth over the past 5 years.  In order to meet the growing needs of the campus community, and empower the next phase of institutional maturity, we will need to transform from the current ad-hoc team structure to an intentional organizational structure with areas of specialization and responsibilities that align with the strategic goals of the university.

The current state of technology management at High Point can be classified as Level 1 (Initial) of the Capability Maturity Model (CMM):​

  • Effort driven – heavily dependent upon individuals
  • Reactionary
  • Ad-Hoc
  • Chaotic
  • Inefficient
  • Undefined guiding standards for interoperability or sustainability
  • Undocumented systems and processes
  • Disintegrated systems for one-off problems rather than holistic solutions for campus needs

Desired State of Technology at High Point University

In keeping with the HPU motto to "Be Extraordinary", we aspire to be leaders in our peer group and across the nation.  Our intention is to be a strategic asset to our line of business partners across the university; an innovative resource to HPU faculty who deliver quality classroom and life experiences to our students; and a trusted service provider to our students: ensuring that they have the tools needed to be successful in their academic pursuits, while providing them with professional grade technology platforms that will prepare them for the work environments they are likely to encounter when entering the work force.

Strategic, proactive, and intentional actions will position High Point University to provide a stable and secure technology architecture that can be supported with an industry leading student to IT staff ratio.  By leveraging technology management Best Practices, the Office of Information Technology will reach Level 5 CMM maturity (Optimizing) and through the actions in support of this plan we will provide our customers with transparent solutions that allow their focus to remain on the teaching, learning, and business operational goals the university has defined, rather than on the technology tools being used.

Mission

The Office of Information Technology at High Point University creates, manages, and supports a stable and user-friendly computing environment that empowers the caring people at HPU to deliver an extraordinary education in an inspiring environment.

Vision

The vision of the Office of Information Technology is to be a strategic partner that seamlessly and reliably empowers the academic and business operational objectives of the university to position our students to lead lives of significance.

Value Statement

"DO THE RIGHT THINGS and DO THINGS RIGHT"

We are driven by the teaching and learning mission of the university, which seeks to transform the lives of the students who choose High Point University.  We partner with the faculty, staff, and students we serve to understand their computing needs and measure our success through theirs.

In serving a diverse customer base, with a wide range of needs, it is imperative that we understand the goals and objectives of the university and appropriately align our resources.    We will be diligent and compassionate as we balance customer service with customer support to deliver sustainable solutions that meet the needs of the greater HPU community and maximize university resources.

We will:

  • ​Listen to our customers to understand their functional needs.
  • Provide positive, solutions based thinking.
  • Act proactively and with purpose.
  • Communicate to ensure transparency.
  • Deliver on commitments.

Goal 1: 

Build a high performing team of IT professionals that work with business and academic subject matter experts to understand functional needs and deliver technology-based solutions.

This goal is the foundation for all Information Technology (IT) services on campus for the duration of this plan, and beyond.  It is intended to provide an identity for the Office of Information Technology (OIT), bring clarity with respect to the roles and responsibilities of OIT to our customers, and establish a foundation to build a high level of technology service through this plan and beyond.

Guiding Principles

OIT will be guided by a clear mission, vision, and value statement.  OIT has developed draft compositions for these guiding principles internally, and will seek campus adoption/ratification.  Once adopted, these principles will drive all units within OIT as we strive to serve our campus customers.

Action Start By Complete By
Develop Mission September 2013 October 2013
Develop Vision September 2013 October 2013
Develop Values Statement September 2013 October 2013
Ratification by Campus Leadership October 2013 November 2013

Organizational Structure

The Office of Information Technology (OIT) group has been reorganized into five operating units.  We will work to complete the transition over the course of this plan.

Each organizational unit within OIT has a primary focus with specialized roles and responsibilities, but will collectively be one team that works together to meet the computing needs of the HPU community.  The five OIT units are: Infrastructure Services, Enterprise Application Services, User Training Services, Business Solution Services, and User Support Services.​

"Service" is the intentional focus for each unit as we work with the faculty, staff, and students across campus to understand instructional and business needs, then work to deliver sustainable solutions.

Infrastructure Services

The Infrastructure Services team is responsible for the technical infrastructure of the university.  This includes:

  • Network Connectivity and Management
  • Telecommunication
  • Server Administration, Management, and Security
  • Active Directory
  • Email

Enterprise Application Services

The Enterprise Application Services team is responsible for supporting the wide array of applications utilized across the enterprise, and ensuring that these systems meet the functional needs of campus faculty, staff, and students.  This primarily includes:

  • Enterprise Resource Planning (ERP) – principally Datatel
  • Learning Management System (LMS) – principally Bb Learn
  • Campus Transactional System – principally Bb Transact
  • Internet, Intranet, and Portal systems
  • Data integrations and reporting

Computing Training Services

Once created and staffed, the Computing Training Services team will be responsible for providing outcomes based user training.  This includes organizing, planning, and delivering hands-on one-on-one, small group, and virtual learning opportunities addressing a wide variety of topics that empower users to apply technology to increase efficiency and effectiveness across the university.

Business Solution Services

Once created and staffed, the Business Solution Services team will be responsible for working with our line of business partners across the university to identify opportunities to increase operational efficiencies; document current state environments; define "To Be" environments; act as business/technical liaisons to define functional requirements and translate them into technical specifications; then plan and manage projects to deliver defined solutions.

User Support Services

The User Support Services team provides front-line support to campus faculty, staff, and students.  Their primary areas of focus include:

  • Help Desk support
  • Classroom technology support & maintenance
  • Desktop management & support services
  • Print management & support
  • Computer lab management and operations
  • Event support services
Action Start By Complete By
Develop organizational structure September 2013 October 2013
Obtain leadership approval October 2013 October 2013
Communicate to OIT team October 2013 October 2013
Communicate to campus October 2013 October 2013
Transition roles and responsibilities October 2013 TBD

Student to IT Staff Ratio

The current ratio of students to IT staff at HPU is 169:1.  The student to IT staff ratios for the other leading private institutions in North Carolina are significantly lower:

College/University IT Staff Students Student: IT Staff Ratio
Davidson 31 1,739 56:1
Wake Forest 120 ~7,000 58:1
Furman 32 2,662 83:1
ELON 61 6,029 99:1
HPU 26 4,400 169: 1

In order to deliver upon the service level expectations on campus and begin positioning technology as a strategic business asset, we must reduce the ration to 100:1 or less and sustain the ratio as the campus continues to grow.

Action Start By Complete By
Identify remaining resource gaps September 2013 September 2013
Prioritize need for additional resources September 2013 September 2013
Obtain leadership buy-in September 2013 October 2013
Identify funding October 2013 TBD
Recruit and staff positions TBD TBD
Achieve a student to ITS staff ratio of 100:1 TBD TBD

Job Descriptions and Performance Metrics

As we transition from a culture of technology "generalists" to one of "specialists" it is imperative that we have clarity with respect to individual roles and responsibilities.  Each position will have a revised, and well defined job description and performance plan that will guide performance expectations and clarify career progression paths within OIT.

Action Start By Complete By
Revise job descriptions October 2013 December 2013
Develop performance plans December 2013 January 2014

Training & Skill Development

Increasing reliance on technology solutions to power instructional and business operations on campus requires a commitment to professional development efforts within the OIT organization.  A comprehensive analysis will need to be completed to identify the specific skill gaps that exist within OIT, and a plan will need to be developed and funded for developing the necessary skills to support a robust computing environment.

Action Start By Complete By
Skill analysis September 2013 January 2014
Develop professional development plans (in support of performance plans) January 2014 February 2014
Execute professional development plan February 2014 Ongoing

Operating Processes & Standards

In order to ensure stability, OIT will need to take immediate action to stabilize internal operating, documentation, and Change Management processes.  These efforts will be ongoing and will be supported by the development and distribution of process and system documentation.

Action Start By Complete By
Document current processes September 2013 December 2013
Document current systems September 2013 December 2013
Establish baseline Helpdesk standards October 2013 November 2013
Define Change Management Process November 2013 November 2013
Implement Change Management Process November 2013 TBD
Monitor and track Help Desk performance metrics November 2013 Ongoing
Monitor and track system performance metrics November 2013 Ongoing

Goal 2:

Design, implement, and support a stable technology infrastructure that meets the campus needs of today while preparing for tomorrow.​

In order to ensure a stable technology infrastructure to support all campus computing initiatives HPU will need to invest in our technical infrastructure.  By developing standards and action plans to address Workstation Management, Mobile Device Management, Network Connectivity, Server Management, and Disaster Recovery/Business Continuity the campus will ensure that all campus customers have the tools they need and OIT is able to support and maintain a stable computing environment.

Workstation Management

In order to maximize the university's return on all funds expended for user workstations (PC & Mac), the university will need a standardized process for managing all campus machines.  OIT will need to complete a comprehensive inventory of all workstations on campus, develop a comprehensive replacement plan/schedule, develop modern methods for imaging all campus computers, and capitalize on bulk purchasing options.​

Action Start By Complete By
Workstation inventory November 2013 January 2014
Analyze workstation imaging options November 2013 January 2013
Determine appropriate imaging solution January 2013 January 2014
Develop workstation replacement plan January 2014 March 2014
Acquire imaging solution(s) TBD TBD
Implement imaging solution(s) TBD TBD

Mobile Device Management

As mobile device utilization has grown across campus the university's investment in these devices has become significant.  In order to protect this investment, and ensure user and data security, we must develop a mobile device management strategy that accounts for the procurement, tracking, and security of university owned mobile devices.​

Action Start By Complete By
Inventory university mobile devices January 2014 April 2014
Identify mobile device management solutions January 2014 April 2014
Determine appropriate mobile device management solution April 2014 April 2014
Procure mobile device management solution TBD TBD
Deploy mobile device management solution TBD TBD

Network Infrastructure

The network architecture is the backbone for all computing on campus.  This includes the fiber coming into and around campus, as well as the switches throughout campus. We must have sufficient and stable connectivity both to and within campus.  To ensure that this critical infrastructure component is intentionally designed around industry best practices we will engage an outside consulting firm to assist in analyzing our current architecture and mapping out a desired state that we can build toward.​

Action Start By Complete By
Document existing architecture September 2013 November 2013
Complete network assessment November 2013 January 2014
Develop desired architecture model January 2014 March 2014
Develop network growth plan March 2014 May 2014
Identify/Obtain funding May 2014 TBD
Execute network growth plan TBD TBD

Server Infrastructure

The HPU data center and servers power all enterprise applications on campus.  This includes hosting for our ERP (Datatel), Active Directory, Exchange (Email), the campus Portal systems, the Learning Management System (Bb Learn), the Panther Card System (Bb Transact) and a number of other mission critical systems.  In order to keep high uptime and stability for these systems, we must have a secure, stable, and well-managed data center that contains sufficient capacity for data storage and application processing.  We must also continue to explore cloud offerings and strategically balance on premise and cloud utilization.

A complete assessment will be conducted of the current data center culminating in a comprehensive plan for ensuring a stable and secure infrastructure to support the various mission critical enterprise applications that campus users rely upon.  We will engage with an outside consulting firm to assist in analyzing our current server/data storage environment and mapping out a desired state that we can build toward.​

Action Start By Complete By
Document existing server architecture September 2013 November 2013
Conduct data center analysis November 2013 January 2014
Develop desired data center architecture model January 2014 March 2014
Develop data center transition plan March 2014 May 2014
Identify/Obtain funding May 2014 TBD
Execute data center transition plan TBD TBD

Disaster Recovery & Business Continuity

As students, faculty, and staff become increasingly reliant upon HPU systems it is imperative that we identify those systems that are mission critical; define current recovery times; define required recovery/failover times; then design and implement disaster recovery and business continuity measures that meet HPU requirements.  Once deployed, the solution will need to be audited annually to ensure preparedness as the institution continues to grow.​

Action Start By Complete By
Document existing enterprise systems September 2013 November 2013
Document current system/data recovery times November 2013 November 2013
Define mission critical systems November 2013 January 2014
Define required system/data recovery times January 2014 February 2014
Design required system architecture February 2014 May 2014
Develop DR/BC implementation plan May 2014 June 2014
Identify/obtain funding June 2014 TBD
Execute DR/BC implementation plan TBD TBD


Goal 3:

Partner with campus faculty, staff, students, and administration to ensure the security and integrity of campus data.​

Data is the driving force for making informed business decisions.  The data collected in campus enterprise systems must be secure, reliable, and available.  It is everyone's responsibility to safeguard High Point University's business and student data, but OIT must provide leadership in securing our backend systems and educating the campus community with respect to best practices and identity protection.  OIT must also take a leadership role in shaping, monitoring, and enforcing security policies and the associated logical (technology assisted) and physical controls.

Security Policies

In order to have clearly defined operating guidelines for security and acceptable use of university technology resources, supporting policy documentation will need to be developed and provided to all campus users.​

Action Start By Complete By
Establish Information Security Manager position September 2013 TBD
Develop Information Security policy TBD TBD
Distribute Information Security policy TBD Ongoing
Develop and implement Password policy TBD TBD

Security Audit Plan

In order to ensure the security of institutional data and systems an annual account and systems audit plan will need to be developed and implemented.  The annual audit will correspond with the annual financial audit to ensure preparedness and proactively address potential audit risk factors. ​

Action Start By Complete By
Establish Information Security Manager position September 2013 TBD
Develop annual account, access, and system audit plan TBD TBD
Execute annual audit plan TBD Ongoing
Conduct a campus wide PCI audit TBD TBD

Security Training Program

All HPU employees are responsible to safeguard student information in accordance with the Family Educational Rights and Privacy Act (FERPA), as well as protect proprietary institutional information.  While this is everyone's responsibility, OIT must take a leadership role in educating all campus users to the technical threats to this information.  We must partner with HR and the Finance Office to develop a comprehensive online training and annual certification process for all HPU faculty and staff, and launch a comprehensive campaign to educate students to best practices for personal identity protection.​

Action Start By Complete By
Establish Information Security Manager position September 2013 TBD
Partner with legal counsel and Finance Office to develop university security & FERPA training TBD TBD


Goal 4:

Leverage technology to improve business operations and maximize university resources.​

HPU has made significant investments in enterprise solutions that are designed to simplify administrative functions and provide the university with real time data that can be interpreted as information to power strategic decision-making.  OIT must take a leadership role in assisting the business units across campus in maximizing the returns on these investments.  OIT will partner with business units to understand functional operational needs, prioritize resource allocations, deploy and configure systems that meet defined and documented user needs, and support users to make operations more efficient.

Establish Technology Portfolio Management Process

In order to ensure that university resources are being allocated to the most appropriate objectives, a Technology Portfolio Management Process must be defined and communicated to campus.  The projects and initiatives underway and the pending technology priorities must be clear and available to all campus customers.  All system acquisitions must be based on defined functional requirements, tied to institutional objectives, and be deployed in a sustainable manner that reduces manual processes and improves integrated reporting capabilities.​

Action Start By Complete By
Conduct a comprehensive enterprise systems audit September 2013 November 2013
Establish a clear software/systems purchasing process November 2013 January 2014
Establish a Technology Portfolio Management Process November 2013 January 2013
Communicate software purchasing process January 2014 January 2014
Implement software/systems purchasing process January 2014 January 2014
Communicate portfolio management process January 2014 Ongoing

ERP (Colleague) Analysis

A comprehensive analysis of Colleague utilization needs to be conducted, followed by a methodical redeployment of the system to maximize the university return on our ERP investment.  A data dictionary must be defined; security classes and access evaluated; an ERP functional management group established; and ERP modules configured to meet functional needs and reduce manual processes.​

Action Start By Complete By
Engage Ellucian consulting services and conduct analysis October 2013 December 2013
Establish Business Solution Services (BSS) team September 2013 TBD
Recruit and staff BSS team TBD TBD
Develop Colleague redeployment plan TBD TBD
Execute Colleague redeployment plan TBD TBD

Information Reporting

In order to realize improved operational efficiencies and support data driven decision making, the university needs easy to use tools that empower users to gain access to real time and archived data sources.  OIT will need to take a leadership role in working to understand the needs of campus users; identifying appropriate reporting platform(s); delivering a mechanism for data access; and providing leadership and support in report writing and data access.

Action Start By Complete By
Establish Data Analyst role within OIT September 2014 TBD
Organize "Reporting Users Group" TBD TBD
Identify training needs TBD TBD
Contract for training services TBD TBD
Identify institutional reporting needs TBD TBD
Prioritize institutional reporting needs TBD TBD
Develop report development plan TBD TBD
Execute report development plan TBD Ongoing
Identify reporting capability gaps TBD TBD
Identify Business Intelligence (BI) requirements TBD TBD
Identify BI solution options TBD TBD
Identify desired BI solution TBD TBD
Develop BI deployment plan TBD TBD
Procure BI solution TBD TBD
Execute BI deployment plan TBD TBD
Develop institutional reports TBD Ongoing

Account Provisioning/Management Review

The account provisioning and management process at HPU needs to be evaluated to remove inefficiencies, prevent an eventual Financial Audit finding, and ensure that graduating students understand the importance of, and best practices for, personal identity protection.  This will require the review of existing manual processes; the development of new automated technology powered processes; establishment of a password management policy; and user education campaign.​

Action Start By Complete By
Establish Business Solution Services (BSS) team September 2013 TBD
Recruit and staff BSS team TBD TBD
Document current account provisioning processes TBD TBD
Inventory current technical components TBD TBD
Partner with HR to develop revised account management processes TBD TBD
Architect desired account management processes TBD TBD
Data entry/cleanup TBD TBD
Develop automated scripts TBD TBD
Test new processes TBD TBD
Document new processes and systems TBD TBD
Conduct training TBD TBD
Deploy new processes TBD TBD

Email Analysis

The university needs to evaluate the current email solution to ensure software licensing compliance, reliability, data integrity, security, and appropriate archiving for this critical communication platform.​

Action Start By Complete By
Establish Enterprise Application Services team September 2013 TBD
Establish Business Solution Services (BSS) team September 2013 TBD
Recruit and staff BSS team TBD TBD
Document email requirements TBD TBD
Identify email solutions TBD TBD
Determine best email solution TBD TBD
Identify/Obtain funding TBD TBD
Develop email improvement plan TBD TBD
Execute email improvement plan TBD TBD

Portal Analysis

Faculty, staff, and students must have access to a variety of information sources on campus.  The current portfolio of web-based systems provides a disintegrated user experience that requires users to establish/remember multiple usernames/passwords, and to remember a variety of ULR addresses that are not intuitive to the respective services.  An easy to use portal that serves as a gateway to all information systems/services at HPU needs to be established to present the information needed by the various users on campus and maximize the university's systems investments.  This will require a comprehensive project to assess all web service offerings; identify potential solutions; determine the appropriate solution(s); and develop/execute an implementation plan.​

Action Start By Complete By
Establish Enterprise Application Services team September 2013 TBD
Recruit and hire Web Programmers September 2013 TBD
Document current systems TBD TBD
Document current user experiences/system access points TBD TBD
Architect desired portal experience/system access points TBD TBD
Identify portal options TBD TBD
Determine best solution(s) TBD TBD
Develop implementation plan TBD TBD
Execute portal implementation plan TBD TBD

Unified Printing/Copy/Scan Solution Analysis

In order to expand user service offerings and maximize HPU resources, a comprehensive analysis of printing/copying must be performed.  Students, faculty, and staff should have the ability to securely leverage university Multi-Function Devices (MFDs) from anywhere on campus.  This will enhance the user experience while reducing costs for the university.​

Action Start By Complete By
Recruit and hire new Computer Support Analysts September 2013 TBD
Inventory current campus MFDs TBD TBD
Inventory current Document Imaging scanners TBD TBD
Evaluate current MFD lease obligations November 2013 December 2013
Determine options within current lease obligations and Document Imaging compatibility December 2013 February 2014
Architect unified print/copy/scan solution TBD TBD
Develop unified print/copy/scan transition plan TBD TBD
Execute unified print/copy/scan transition plan TBD TBD

Document Imaging

The university has begun deploying Document Imaging leveraging the ImageNow platform.  Initial adoption has been successful, but a comprehensive plan, including total cost of ownership, was not developed at the onset of the implementation.  Business efficiency efforts are driving increasing interest in a campus wide implementation, but in order to maximize the university's return on investment Document Imaging needs to be considered in conjunction with Unified Printing/Copying/Scanning to make an informed and strategic decision about continued investments in these two areas, and a total cost of ownership analysis needs to be done to understand the implications of a campus-wide deployment.

Action Start By Complete By
Recruit and hire new Computer Support Analysts September 2013 TBD
Inventory current Document Imaging scanners TBD TBD
Evaluate current ImageNow contract obligations November 2013 December 2013
Determine options within current contract obligations and MFD compatibility December 2013 February 2014
Identify business units and academic departments that need Document Imaging TBD TBD
Develop Total Cost of Ownership model for ImageNow TBD TBD
Determine whether to fully deploy ImageNow OR evaluate other options TBD TBD
Develop implementation plan TBD TBD
Execute implementation plan TBD TBD​

Goal 5:

Leverage technology to support academic initiatives and maximize university resources.​

High Point has made significant investments in technology solutions that are designed to enhance the teaching and learning experience.  At the core of these tools are our classroom environments and the Bb Learning Management System (LMS).  These foundational elements need to be strengthened and functional technology training services need to be developed to support the classroom experiences our faculty have carefully crafted for our students.

Classroom Stability

Classroom configurations at HPU experienced explosive growth over the last five years in conjunction with campus construction initiatives.  The classroom technology was initially deployed in partnership with contractors and vendors who were responsible for proper setup and operation.  Over the last five years of use some of this technology has reached end of life and is beginning to negatively impact the classroom experience.

OIT must develop personnel capacity to proactively cycle through classrooms to ensure reliability and deliver just in time service if/when issues occur.  We will also need to complete a comprehensive classroom technology inventory and develop an appropriate replacement plan for all current and future buildings.​

Action Start By Complete By
Recruit and hire new Computing Support Analysts September 2013 TBD
Conduct classroom technology inventory TBD TBD
Develop classroom technology replacement plan TBD TBD
Identify/Obtain funding for replacement plan TBD TBD
Execute replacement plan TBD TBD

LMS (Bb Learn) Management

In addition to ensuring the stability of the classroom experience, we must take intentional steps to ensure that Bb Learn is a reliable tool that supports and enriches student and faculty interactions.  There are currently no environments available for staging and/or testing upgrades, enhancements, or troubleshooting problems that may arise in the production environment.  This poses a significant risk to the stability of the LMS platform.  In addition, OIT must strengthen capacity to serve as a resource for faculty in how to leverage Bb Learn and other technology tools to achieve instructional outcomes.​

Action Start By Complete By
Conduct system environment analysis October 2013 November 2013
Design system architecture November 2013 January 2014
Develop migration plan January 2014 February 2014
Implement migration plan February 2014 TBD


Goal 6:

Campus Training and Outreach

In order to ensure that OIT is meeting campus needs, and the campus is aware of what we are doing to improve the HPU technology landscape, an intentional effort needs to be made in the areas of training and outreach.  We will leverage many existing campus communication structures as well as the Portfolio Management Process and enhancements resulting from the Portal Analysis identified in Goal 4 of this plan to establish clear and transparent communication channels.  In addition, we will organize and staff a series of hands-on training and information sessions that address common problem areas as identified through Help Desk ticket analysis and open dialogue with all campus stakeholders.

Establish Computing Training Services Unit

As defined in Goal 1, the Office of Information Technology needs to develop capacity to serve as a resource to the HPU community on a wide array of topics pertaining to leveraging technology tools to achieve instructional and business outcomes.  We will work with campus leadership to create Training Specialist positions that will work with faculty, staff, and students to develop outcomes based one-on-one, small group, and technology assisted learning experiences. ​

Action Start By Complete By
Obtain leadership buy-in September 2013 TBD
Establish, recruit, and staff Training specialists TBD TBD
Identify user training needs TBD TBD
Develop training/workshop curriculum TBD Ongoing

Partner with Faculty

It is imperative that OIT understand the needs of faculty as they strive to provide rich experiences for our students.  We will work with the Provost, Deans, and appropriate faculty governance structures to establish a Faculty IT Advisory group that meets with the CIO regularly to ensure open lines of communication and transparency in operations.​

Action Start By Complete By
Work with Provost to identify appropriate forum to request a Faculty IT Advisory group January 2014 January 2014
Establish Faculty IT Advisory Group January 2014 Ongoing

Partner with Students

It is imperative that OIT understand the needs of HPU students in the classroom, in common areas, and in the residence halls that they call home.  We will work with the Student Government Association to establish a SGA IT Advisory group that meets with the CIO regularly to ensure open lines of communication and transparency in operations.​

Action Start By Complete By
Work with SGA President to schedule attendance at SGA meeting January 2014 January 2014
Establish SGA IT Advisory group January 2014 Ongoing

Key Constraints

The key constraints that will need to be accounted for in the pursuit of the goals identified in this plan include:

  • Funding
  • Staffing levels
  • Skill development & training
  • Transitioning of roles & responsibilities
  • Maintaining legacy operational systems
  • Understanding and managing campus expectations


Strategic Plan

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